Student FAQs


A question asks me to insert a video or a picture. How do I do this?


Can I add additional content such as comments and observations to the lab report?


Can I submit my answer to a question more than once?


Do the videos have closed captions?


How do I access the Just in Time Help?


How do I add a step to my favourites?


How do I add my notes to the lab report?


How do I edit the notes I’ve already saved?


How do I open a file?


How do I save a copy of a lab report I’ve submitted?


How do I save my progress?


How do I view a lab report I’ve submitted?


I can’t find the email with my certificate, how can I get another copy?


The textboxes where I answer my questions aren’t big enough to fit my complete answer. What can I do?


What happens when I run out of time in the time bar?


Why are some of the steps grey? Why can’t I click them?


Why are the corners of the step icons red/green in the step navigation bar?


Why don’t all the lab steps show up in the lab report?


Why is the corner of the lab icon green/red?


Why is there a Take Notes button on some steps?


Will my inline assessment questions be in the lab report?